Tag Archives: GoDaddy

This CSR was created with an invalid algorithm – GoDaddy and ECC / ECDSA Certificates

We are working on testing the Microsoft’s Always On VPN  solution.  It is recommended to use the ECC certificates (Elliptic-curve cryptography) for performance and security reasons (256-bit ECC versus 2028 bit RSA key I’m assuming improves the performance, but I’m not sure how it is more secure).

After generating the CSR for the certificate using these instructions we pasted the CSR into GoDaddy to generate the certificate.  However after submitting the CSR we got the following error message:

“This CSR was created with an invalid algorithm”

After a call with GoDaddy Support, they confirmed that they do not currently support ECC or ECDSA or DSA keys on certificates and only support RSA keys.  If you use GoDaddy and need an ECC certificate, please give GoDaddy Support a call to ask for these keys to be supported going forward.  Hopefully enough people will contact them that they add this feature in the future.

Sending Email from WordPress Hosted by GoDaddy

If you have just signed up for a newer GoDaddy hosting account (using either cPanel (Linux) or Plesk (Windows)) for a domain that hosts email externally from GoDaddy account you may have problems sending email.

I noticed this problem when trying to send email to new WordPress users (installed via GoDaddy) that I just created and they never got the introductory email from the server.

Mail sent from your web hosting account will be blackholed and never sent out to the external account.  You can confirm this problem by going into cPanel (sorry I don’t know what this looks like in Plesk) and use the Email Trace feature.  Just click Run Report (you don’t need any email address in the list) and look for recently sent email.  The message will show up as “Message Accepted”

GoDaddy Email Trace with Message Accepted

But click on the magnifying glass and the Delivery Event Details will show that this message is delivered to the :blackhole: address.GoDaddy Delivery Event Details showing

After an almost two hour phone call with GoDaddy support, their support person was able to contact a back end engineer who “changed something” on our account so that GoDaddy was no longer authoritative for email for our hosting domain and mail correctly started to flow out to the Internet.  I wasn’t able to get GoDaddy Support to clarify exactly what was changed on the back end but it is apparently a new “feature” of the newer hosting platform that hasn’t been reported previously.  There is currently no way to change this through the existing cPanel interface.

So please give your GoDaddy Support a call if you are running into this problem and push for them to escalate to the back end support as soon as possible.